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Shipping Notice!
All orders are shipped out once a week on WEEKENDS (Friday, Satuday or Sunday). It depends on whether I have to work overtime. Please be aware of time zone difference and do not email me questions like "I placed an order Friday / Saturday (xx-xx-2007) and why isn't my order shipped out the next day?"
I try to ship out orders asap however, sometimes there's various problems that cause the delay. Please do not compare the service to well established online stores. I try to solve the problems and reply emails asap, but I do have a lot of other things in life to do.
I apologize for the long wait. I hope it doesn't cause any troubles in the transactions.
Best regards,
Simply TOFU
Another Sudden Announcement!
I was suddenly assigned to go on a business trip to Germany on May 29 - June 4. I don't know whether I'll get internet access during the meantime, so bear with me if I just "disappeared" and not replying emails. I'll attempt to ship everything out today.
Best regards,
Simply TOFU
May 28, 2008.
Sudden Announcement!
Due to some personal matters, I'm back in Canada for this weekend, Mar 27 - Apr 5. This is a sudden decision, so I couldn't update before I left. There will be no shipment this week. I'll have everything shipped out on Apr 6 when I'm back in China. Sorry for the inconvenience.
Best regards,
Simply TOFU
March 27, 2008.
FAQ and shipment update!
It's not really an update but more like I've created a payment and shipping FAQ. Lately I received many emails regarding similar questions, so I've made a FAQ. Please go to the shipping section or the payment method section to find the answers. If it hasn't answered your questions, then please email me.
I would also like to apologize to customers who placed an order in Feburary. Lately I received many emails regarding shipments not received. I've consulted with my courier company and they admited that after Chinese New Year, due to lack of staff, some of the packages were not shipped out until almost a week after I handed to them. They promised that they are back on track now and things like that would not happen again. I apologize for all the shipments delay. Please email me if there's problems with your shipment. I'll keep my eyes out and if this company continue to postpone my shipments, then I'll start looking for a new company.
Best regards,
Simply TOFU
March 06, 2008.
Shopping Cart Back to Service!
The problem with shopping cart has been resolved. It's that my internet service provider blocked it somehow. With the use of proxy server, I could once again update order status and have already done that. If you're inquiring for your tracking number, please go to your order status to look for it. Thank you and Happy Chinese New Year!
Best regards,
Simply TOFU
Feburary 11, 2008.
Important Updates!
Happy belated New Year! A few updates regarding business lately!
- Due to unsual weather conditions in Shanghai (snow storm??) airport was closed yesterday and many couriers are having significant delay. Shipments made this week and last weekend might be delayed!
- For some odd reasons, my internet service at home has been having trouble accessing foreign website such as gmail, paypal and netfirms. I've been replying emails at work but making significant updates on this site is somehow difficult. I've had some updates done at home and will upload them during lunch.
- My lovely Fujifilm camera was accidentally dropped onto the floor and now suffered internal damage! In other words, I could not take any pictures lately! I'll see how good my phone camera works because there are a few new items lately!
- There'll be a few Valentine Limited Edition Hannari Tofu uploaded onto the site!!! These tofus came in 2 weeks ago but I didn't have the time to put them online! It took me quite some time to pursuade my supplier to give me some!
- Tofu and DKNY bag weight needs to be corrected! They're not as heavy as stated online and I've been refunding people! I'm still in the process the people who bought these in the past 2-3 weeks so please be patient! I'll have the weight updated asap!
- Last and most important!! CHINESE NEW YEAR is coming! Which means.... post office will be CLOSED from Feb 04, 2008 - Feb 14, 2008! A good 10 days of holidays!! Don't ask me why they have such long holidays because I don't understand that myself! Shipments will NOT be made during this time. Please take note of that!
Best regards,
Simply TOFU
January 28, 2008.
Important Shipping Notice!
It's come to my concern that China Post shipping could be quite slow lately. Many of the US packages shipped out on Oct arrives USA within 2 weeks while many Nov packages have been delayed. I'm also awared of the fact that after I hand over the packages to the shipping service company, sometimes it takes up to 2-3 business days for them to sent over to the post office. They said they dispatches EMS (Express) packages daily but Airmail is lower priority. (Apparantly China Post has a higher priotiy Airmail service! Which of course charges more!)
As for Christmas shipping deadline, there's no information on the website regarding deadlines because there's NO Christmas holiday in China!! Hong Kong Post Office's guideline is that packages sent out BEFORE Dec 10, 2007 should arrive before Christmas. Therefore, I'll try to ship out all orders receive this week before next Monday!
Best regards,
Simply TOFU
December 03, 2007.
Another update!
It's been like a month since I updated this site. The store is still running actually, but then I haven't had time to update any of the new product. Was a little behind in update due to many many reasons (esp. when my camera battery charger does NOT work with 220V).
Hopefully my life will be back on track soon so I could put more focus onto Simply TOFU.
IMPORTANT UPDATE regarding HANNARI TOFU
It's been confirmed that my current Hannari Tofu supplier will NOT carry the Hannari Tofu products anymore. I've asked around (many thx to my friend in HK) and found another person who's willing to sell me Hannari Tofu. HOWEVER, the price is higher (or quite higher) than expected. I'm still digging around for lower cost Hannari Tofu and I have taken in all the leftover Hannari Tofu from my previous supplier. All the large size Tofu was sold out. Received 3 tissue case, 6 medium pillow, 1 extra-large pillow and 1 long pillow. Will update soon.
Best regards,
Simply TOFU
November 15, 2007.
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New Products For July |
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Earrings
Asymmetrical
